Raise a request
Use the support route so the request is recorded and can be prioritised.
Existing-client information
Support and service status
Use the support route for help with your own service and check this page for any public notice Southwell IT has posted.
Public service notices
Current public notice
No public service notice is currently posted. Existing clients should use the support route for assistance with their own service.
Support and escalation information
Monitoring can operate 24/7 where included. Human response and out-of-hours technical escalation follow the applicable service agreement.
Critical impact
Telephone the support number and explain the affected service, users and business impact.
Service commitments
Response and update commitments apply to eligible services covered by your support agreement.